Over these last 25 years, I have learned the value of good customer service. As a customer, I have encountered both the good and the bad. From my own experiences I have dealt with the hassle of lost luggage and the gratitude expressed to a helpful attendant who located it, the frustration of a malfunctioning product and the disgust when only the absolute minimum attention was paid by the service department, and the excitement on finding the perfect item from a company that appreciates and values my business.
These lessons learned have factored into my approach on how I run my business. We work for the customer not the other way around; without the customer there would be no Marble of the World. That is why we strive to provide the very best in service and natural stone products. We may not get every order, but every customer that walks through our doors will feel that they received the best service in the natural stone industry. Word of mouth is still our best form of advertising and that is the way I intend to keep it.