Over these last 25 years, I have learned the value of good customer service.  As a customer, I have encountered both the good and the bad.  From my own experiences I have dealt with the hassle of lost luggage and the gratitude expressed to a helpful attendant who located it, the frustration of a malfunctioning product and the disgust when only the absolute minimum attention was paid by the service department, and the excitement on finding the perfect item from a company that appreciates and values my business.

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