Marble of the World Mission Statement | Because We Care
MOTW is committed to be the leader in providing quality products and outstanding customer service
Attracts customers and exceeds their expectations
Delivers outstanding on time delivery….every time
Provides an enriching, fulfilling and rewarding environment for employees
Values long-term relationships with customers and suppliers
Services and supports the community
Achieves solid financial performance with integrity, loyalty and honesty
What is a customer
A customer is the most important person in our business.
A customer is not dependent on us.
A customer in not an interruption of our work, they are the purpose of it.
A customer does us a favor when they come in. We are not doing them a favor by waiting on them.
A customer is part of our business, not an outsider.
A customer is not just money in the cash register. They are human beings with feelings and deserve to be treated with respect.
A customer is a person who comes to us with their needs and wants. It is our job to help them fill them.
A customer deserves the most courteous attention we can give them. They are the life blood of this and every business. They pay our salary. Without our customers we have to close our doors. Word of mouth can be the best advertising or our worst enemy. We won’t forget that ever.
Our promise to you is world class service every day.
Happy, Honest Staff
Outstanding Customer Service