Marble of the World Mission Statement | Because We Care

Mission Statement


MOTW is committed to be the leader in providing quality products and outstanding customer service

Attracts customers and exceeds their expectations

Delivers outstanding on time delivery….every time

Provides an enriching, fulfilling and rewarding environment for employees

Values long-term relationships with customers and suppliers

Services and supports the community

Achieves solid financial performance with integrity, loyalty and honesty

What is a customer


A customer is the most important person in our business.

A customer is not dependent on us.

A customer in not an interruption of our work, they are the purpose of it.

A customer does us a favor when they come in.  We are not doing them a favor by waiting on them.

A customer is part of our business, not an outsider.

A customer is not just money in the cash register.  They are human beings with feelings and deserve to be treated with respect.

A customer is a person who comes to us with their needs and wants.  It is our job to help them fill them.

A customer deserves the most courteous attention we can give them.  They are the life blood of this and every business.  They pay our salary.  Without our customers we have to close our doors.  Word of mouth can be the best advertising or our worst enemy.  We won’t forget that ever.

Our promise to you is world class service every day.

H.O.M.E


Happy, Honest Staff

Outstanding Customer Service       

Memorable Experience

Exceeding Expectation                                                           

I PERSONALLY TRAVEL THE WORLD TO BRING YOU THE MOST UNIQUE COLLECTION OF FINEST QUALITY EXOTIC STONE TO BE FOUND ANYWHERE. WE VALUE OUR CUSTOMERS AND WORK HARD TO EARN YOUR BUSINESS. —Charles Urso, President and CEO of Marble of the World

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